1. Key Takeaways & Strategic Recommendations
1.1 Key Takeaways
Shown below are Juniper Research’s key takeaways for CPaaS vendors.
1.1.1 Market Stakeholders Not Fully Prepared for Rise in RCS Fraud
While Rich Communication Services (RCS) for Business Messaging (RBM) traffic is slow in comparison with SMS and not adopted by carries in certain countries such as Saudia Arabia, it is poised to eventually replace SMS as the default channel most enterprises globally will use to communicate with their customers. Customers will come to expect the rich features RBM offers as standard, such as brand verification, and eventually will only trust business messages with these features. Over-the-Top (OTT) business messaging will also further push operators and enterprises towards RBM as it is a better competitor to OTT messaging.
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Trends & Strategies comprises of:
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Competitor Leaderboard with 21 vendors ranked
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5-year forecasts
8 regions and 60+ country-level data splits
Market segment data splits
12 months of continuous data updates
Full Research Suite
£4,250
$5,780
€4,973
Full Research Suite comprises of:
Market outlook & trends analysis
Interviews & case studies
Strategic recommendations
Competitor Leaderboard with 21 vendors ranked
Vendor profiles & capabilities analysis
5-year forecasts
8 regions and 60+ country-level data splits
Market segment data splits
12 months of continuous data updates
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